Skip to main content
The User screen lists every individual agent account on the Ringingo platform. Each user record defines the agent’s login credentials, group membership, default SIP device, and call recording preference. Administrators can create, edit, suspend, or delete agent accounts from this screen.

​
Field reference

​
Create an agent

Before creating the User record, make sure the supporting configuration exists.
1

Create the SIP device

Register the agent’s endpoint in SIP Devices so it can be assigned as the default device.
2

Create or pick a User Role

Define permissions in User Roles. Set Call Center Mode to Yes for any agent handling campaign calls.
3

Create or pick a User Group

Group the agent into an operational team in User Groups so campaigns can route to them.
4

Create the user

Click + Create User, fill in Username, Full Name, Email, User Group, User Role, Default SIP Device, and Call Recording preference. Enable Status to activate the account.

User Roles

Permission templates.

User Groups

Team containers.

SIP Devices

Voice endpoints.