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This quickstart walks a new administrator from a fresh Ringingo tenant to a working outbound campaign. It touches every module you must configure at least once, so it doubles as an onboarding checklist.

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Prerequisites

  • Admin Portal access at admin-uae.ringingo.com
  • Carrier SIP trunk credentials (username, password, domain)
  • At least one DID number provisioned by your carrier
  • A CSV of leads to dial

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Set up in order

1

Create a SIP trunk

Go to Outgoing Rules → SIP Trunks and add your carrier’s credentials. Wait for the registration status to show Online before continuing. See SIP trunks.
2

Create an Outgoing Rule

In Outgoing Rules → Outgoing Rules, link a rule to your trunk and set number manipulation (prefix, strip, prepend). Add at least one failover trunk. See Outgoing rules.
3

Add a SIP device for each agent

In Users → SIP Devices, create a device per agent. You’ll assign these when creating agent accounts. See SIP devices.
4

Create user roles, groups, and users

Create a User Role granting Call Center Mode, a User Group tied to your Outgoing Rule, and one User per agent. See Agents.
5

Add your inbound number (DID)

In Incoming Rules → DIDs, register your carrier-provisioned number. See DIDs.
6

Import leads

In Lead Management → Lead Group, create a batch, then import your CSV in Leads. See Leads.
7

Create an Outbound Campaign

In Contact Center → Outbound Campaign, set dial method (Auto, Preview, or Manual), assign the lead group and outgoing rule, and configure retries and CPS. See Outbound campaigns.
8

Verify dispositions and DNC

Review the disposition list in Contact Center → Dispositions and load any suppression numbers in DNC. See Dispositions and DNC.

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Result

Agents log in, select the campaign, and the dialer begins connecting live customers. Monitor progress on the Realtime Dashboard.

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Next steps