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Ringingo is a cloud-native, AI-powered Contact Center as a Service (CCaaS) platform that automates and manages enterprise customer communication. It combines intelligent dialing, omnichannel routing, CRM synchronisation, and real-time analytics in a single browser-based platform with no on-premise hardware required.

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Dialing modes

Ringingo supports four dialing modes, each optimised for a different operational pattern:
  • Predictive: system-paced dialing that connects agents to answered calls only.
  • Progressive: dials one number per available agent to eliminate abandon rate.
  • Preview: agent reviews lead details before the system places the call.
  • Power: fixed calls-per-agent ratio, useful for high-volume outreach.

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Ringingo AI Engine

The AI Engine enhances every interaction with:
  • Real-time call transcription
  • Sentiment analysis
  • Voicemail (Answering Machine) detection
  • Automated post-call summaries

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Core modules

Ringingo is fully cloud-hosted. All modules are accessed via browser at admin-uae.ringingo.com. No software installation is required on agent workstations.

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Next steps

Quickstart

Launch your first campaign in eight steps.

Admin Portal

Learn the sidebar and module layout.

Agent Log In

Start using the agent workspace.