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When you need to step away for tea, lunch, or a personal break, change your status using the Select Break dropdown at the top of the screen. This pauses the dialler from sending calls to you until you return to Ready.

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Set a break

1

Open the Break dropdown

Click Select Break in the top navigation bar.
2

Select a break type

Choose the appropriate break type from the list. The types available depend on the Break Codes your administrator has configured.
3

Return to Ready

When your break ends, click the same dropdown and select Resume (or your Ready status) to return to taking calls.

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Typical break types

The exact break names and durations are set by your administrator. Common examples include:
Break times are tracked automatically and appear in your Login/Logout Report. Only take breaks that your supervisor has approved.

Dashboard

Where the Select Break dropdown lives.

Follow Up

Check your task list at the start of every shift.