Fields
Break Code data feeds directly into the Login Logout Report and User Performance Report. Name Break Codes clearly so supervisors can accurately interpret agent unavailability patterns in performance reviews.
break-codes
Break Codes are the named unavailability statuses agents select in the Workspace. Define durations that feed into Login Logout reports.
Break Codes are named status identifiers that agents select when they are temporarily unavailable to take calls. Typical examples are lunch, training, team meetings, or comfort breaks. When an agent activates a Break Code, they move to an unavailable state and the dialer stops routing calls to them until they return to Ready.