Review Your Call Logs and Hangup Causes

My Call Logs is a detailed record of every call you have made or received. It is different from Recordings: it shows the technical log of the call, not the audio. Use it to check durations, outcomes, and hangup reasons.

Call log columns

Column	What it shows
Date	Date and time the call took place.
Customer Name	Name of the customer from the lead record.
Phone Number	The number that was called or called in.
Duration	Total length of the call in HH:MM:SS format.
Call Mode	Inbound, Outbound Auto, or Manual.
Hangup Cause	Why the call ended: Agent Hungup, Customer Hungup, No Answer, Busy.
Action	View the full call detail or link to the lead record.

Filter call logs

Open the filter panel

Click Filters to search within your call history.

Apply criteria

Combine any of the fields below and click Search.

Filter	How to use it
From Date / To Date	Search within a specific date range.
Phone Number	Find all logs involving a specific customer number.
Call Mode	Filter by call type: Inbound, Outbound, or Manual.
Hangup Cause	Identify missed or failed calls.

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Review Your Call Logs and Hangup Causes

Call log columns

Filter call logs

​Call log columns

​Filter call logs

Call log columns

Filter call logs