# Ringingo

- [Ringingo: Enterprise CCaaS Platform Documentation](https://docs.ringingo.com/index.md): Ringingo is a cloud-native, AI-powered contact center platform. Manage dialing, routing, campaigns, and omnichannel messaging in one browser.
- [Quickstart: Launch Your First Ringingo Campaign](https://docs.ringingo.com/quickstart.md): Get from a fresh Ringingo account to a live outbound campaign in eight steps, covering trunks, users, leads, and dispositions.
- [Ringingo Platform Overview and Core Modules](https://docs.ringingo.com/get-started/platform-overview.md): Understand Ringingo's cloud-native CCaaS architecture, the four dialing modes, the AI Engine, and the five core modules that make up the platform.
- [Navigate the Ringingo Admin Portal Sidebar](https://docs.ringingo.com/get-started/admin-portal.md): Learn the Ringingo Admin Portal layout, the collapsible sidebar, the top search bar, and every module you can reach from the navigation.
- [Account Dashboard: Platform Entity Summary View](https://docs.ringingo.com/dashboards/account-dashboard.md): The Account Dashboard summarises managers, DIDs, agents, campaigns, and call volumes so admins can health-check the tenant at a glance.
- [Realtime Dashboard: Live Agent and Campaign Monitoring](https://docs.ringingo.com/dashboards/realtime-dashboard.md): Monitor live campaigns, queue depth, per-agent status, and KPI trends. Use Listen, Whisper, and Barge to coach agents in real time.
- [Manage Admin Manager Accounts and Roles](https://docs.ringingo.com/users/managers.md): Configure Ringingo manager roles and admin accounts. Assign permission templates and SIP devices to Super Admins, Team Leaders, and QA users.
- [Create and Manage Agent User Accounts](https://docs.ringingo.com/users/agents.md): Add agent accounts to Ringingo with login credentials, user group membership, default SIP device, and call recording preferences.
- [Organize Agents into User Groups](https://docs.ringingo.com/users/user-groups.md): Group Ringingo agents into departmental containers for campaign assignment, routing logic, and supervisor visibility segmentation.
- [Configure Agent User Roles and Permissions](https://docs.ringingo.com/users/user-roles.md): Build permission templates that control what agents see in the Ringingo Workspace, from PBX mode to WhatsApp, Facebook, and Instagram.
- [Register SIP Devices for Voice Endpoints](https://docs.ringingo.com/users/sip-devices.md): Register softphones and desk phones as SIP endpoints so Ringingo can route inbound and outbound calls to your users and managers.
- [Connect Ringingo to Carriers with SIP Trunks](https://docs.ringingo.com/routing/sip-trunks.md): SIP Trunks are the carrier connections that carry every outbound call. Configure credentials, registration, and codec preferences per trunk.
- [Route Outbound Calls with Outgoing Rules](https://docs.ringingo.com/routing/outgoing-rules.md): Outgoing Rules link campaigns and user groups to SIP trunks. Configure prefix handling, digit manipulation, and trunk failover.
- [Rotate Outbound Numbers with Caller-ID Groups](https://docs.ringingo.com/routing/caller-id-groups.md): Caller-ID Groups are pools of outbound CLIs that Ringingo rotates through during dialing to reduce spam flagging and improve connect rates.
- [Register Inbound Numbers with DIDs](https://docs.ringingo.com/routing/dids.md): DIDs are the virtual phone numbers customers dial to reach your Ringingo account. Configure timeout, codec, and routing destination.
- [Whitelist Trusted SIP Sources with IP Mapping](https://docs.ringingo.com/routing/ip-mapping.md): IP Mapping controls which SIP sources Ringingo accepts inbound traffic from. Whitelist carrier IPs and optionally add prefixes to inbound CLIs.
- [Ring Multiple Agents with Ring Groups](https://docs.ringingo.com/routing/ring-groups.md): Ring Groups ring several agents at once or in sequence. Configure ring strategy, timeout, member extensions, and a fallback destination.
- [Build IVR Menus for Automated Call Routing](https://docs.ringingo.com/routing/ivr.md): Create Interactive Voice Response menus that greet callers and route them by keypress. Configure prompts, retries, and per-digit destinations.
- [Hold Callers with Ringingo Call Queues](https://docs.ringingo.com/routing/call-queues.md): Call Queues hold inbound callers until an agent is available. Configure strategy, hold audio, timeouts, and member assignments.
- [Route Calls by Schedule with Time Conditions](https://docs.ringingo.com/routing/time-conditions.md): Time Conditions route inbound calls differently by hour, day, or holiday. Send business-hours calls to an IVR and after-hours calls to voicemail.
- [Set Up Multi-Party Conference Rooms](https://docs.ringingo.com/routing/conference.md): Create audio conference rooms for team huddles, three-way customer calls, or supervised training. Secure rooms with PINs and enable recording.
- [Block Inbound Calls with a Blacklist](https://docs.ringingo.com/routing/block-inbound-calls.md): Reject nuisance and fraudulent numbers at the platform perimeter before they enter any routing flow, queue, or agent screen.
- [Ringingo Campaigns: Inbound, Outbound, and Blended](https://docs.ringingo.com/campaigns/overview.md): Compare Ringingo's three campaign types, learn which supporting components each requires, and follow the setup order that avoids missing links.
- [Configure Ringingo Inbound Campaigns](https://docs.ringingo.com/campaigns/inbound.md): Route customer-initiated calls in Ringingo. Configure inbound campaigns with call queues, transfer rules, recording, and number masking.
- [Configure Ringingo Outbound Dialing Campaigns](https://docs.ringingo.com/campaigns/outbound.md): Set up automated outbound campaigns with predictive, preview, or manual dialing, retry logic, CPS pacing, and caller ID rotation.
- [Configure Ringingo Blended Campaigns](https://docs.ringingo.com/campaigns/blended.md): Blended campaigns handle inbound and outbound simultaneously. Agents pause outbound dialing to take incoming calls, then automatically resume.
- [Configure Call Dispositions and Outcome Codes](https://docs.ringingo.com/campaigns/dispositions.md): Dispositions are the outcome codes agents apply after every call. Configure custom codes with Callback, Sale, and Human Answer flags.
- [Manage the Do Not Call (DNC) Suppression List](https://docs.ringingo.com/campaigns/dnc.md): The DNC registry suppresses numbers from every outbound campaign. Add entries globally or scope them to a single campaign for compliance.
- [Voice Broadcasting: Automated Pre-Recorded Delivery](https://docs.ringingo.com/campaigns/voice-broadcasting.md): Deliver pre-recorded audio to lead lists automatically. Configure caller ID, AMD, retries, and recording for TRAI-compliant broadcasts.
- [Manage Contacts in the Ringingo Leads Screen](https://docs.ringingo.com/leads/leads.md): The Leads screen is the central contact list. Import, filter, batch-update, and export lead records with full disposition and status history.
- [Organize Contacts into Lead Groups](https://docs.ringingo.com/leads/lead-groups.md): Lead Groups are named batches used to feed campaigns. Organize contacts by campaign run, data purchase, or customer segment.
- [Track Scheduled Callbacks in Follow Up](https://docs.ringingo.com/leads/follow-up.md): Follow Up manages scheduled callbacks. Review Past Due callbacks daily and audit agent compliance by user, date, and status.
- [Extend Lead Data with Custom Fields](https://docs.ringingo.com/leads/custom-fields.md): Add loan IDs, policy numbers, or scheduling dates to leads with custom fields. Configure label, reference name, type, and rank.
- [Configure WhatsApp, Facebook, and Instagram Channels](https://docs.ringingo.com/messaging/channels.md): Connect Ringingo to Meta messaging platforms. Each Messaging Channel represents one WhatsApp number, Facebook Page, or Instagram account.
- [Route Messages with Messaging Queues](https://docs.ringingo.com/messaging/queues.md): Messaging Queues distribute inbound WhatsApp, Facebook, and Instagram messages to agents using the same ACD principles as Call Queues.
- [Log In to the Ringingo Agent Workspace](https://docs.ringingo.com/agent/login.md): Sign in to Ringingo at the start of every shift, select your assigned campaign, and land on the Phone dashboard ready to take calls.
- [Understand the Ringingo Agent Phone Dashboard](https://docs.ringingo.com/agent/dashboard.md): Read the Phone dashboard: connection status, waiting calls, today's counters, call history, and active call controls with live lead data.
- [Make Calls with Lead Dial or Manual Dial](https://docs.ringingo.com/agent/making-calls.md): Two ways to make calls in Ringingo: Lead Dial for auto-dialing your campaign list, and Manual Dial for calling any number directly.
- [Take a Break Using the Ringingo Status Dropdown](https://docs.ringingo.com/agent/breaks.md): Step away from calls the right way. Set a Break Code so the dialler pauses routing to you, and return to Ready when you come back.
- [View, Search, and Create Leads in My Leads](https://docs.ringingo.com/agent/my-leads.md): My Leads is your personal contact list. Search by name or number, filter with condition operators, and create new leads on the fly.
- [Listen to and Download Your Call Recordings](https://docs.ringingo.com/agent/recordings.md): Play back and download recordings of your own calls to review performance, check what was said, or pull a specific call for your supervisor.
- [Review Your Call Logs and Hangup Causes](https://docs.ringingo.com/agent/call-logs.md): My Call Logs is the technical record of every call you handled. Check durations, call modes, and why each call ended.
- [Manage Callbacks and Follow-Up Tasks](https://docs.ringingo.com/agent/follow-up.md): Follow Up is your task list for callbacks, emails, escalations, and other actions triggered during calls. Complete Past Due tasks first.
- [Handle Customer Messages in the Ringingo Workspace](https://docs.ringingo.com/agent/messages.md): The Message section handles WhatsApp and other non-voice customer conversations. Track chats across All, WhatsApp, and UnAttended tabs.
- [Ringingo Reports Catalog: 17 Operational Reports](https://docs.ringingo.com/reports/overview.md): The Reports module covers CDRs, live calls, agent performance, CSAT, omni-channel activity, and more. Pick the right report for your question.
- [CDRs: Call Detail Records for Every Interaction](https://docs.ringingo.com/reports/cdrs.md): The CDR report captures full metadata for every call: agent, campaign, duration, IVR path, disposition, and a direct link to the recording.
- [User Performance: Individual Agent Scorecards](https://docs.ringingo.com/reports/user-performance.md): The User Performance report aggregates per-agent metrics: talk time, AHT, ACW, break time, and CSAT for coaching and KPI tracking.
- [Login Logout Report: Agent Session and Attendance](https://docs.ringingo.com/reports/login-logout.md): The Login Logout report is the audit trail for agent sessions. Use it for attendance tracking, shift adherence, and paid hours calculation.
- [Queue and Live Call Reports](https://docs.ringingo.com/reports/call-queue.md): Monitor live calls, missed calls, queue performance, dropped calls, and the realtime operational dashboard from a single reports group.
- [Campaign, Lead, and DID Performance Reports](https://docs.ringingo.com/reports/campaign-lead.md): Analyze campaign performance, per-lead contact history, voice broadcast delivery, sticky agent assignments, and DID inventory.
- [Voicemail, Omni-Channel, and CSAT Reports](https://docs.ringingo.com/reports/omni-channel-csat.md): Track voicemail messages, unified messaging activity across WhatsApp, Facebook, Instagram, and customer satisfaction survey results per call.
- [Access the Ringingo Call Recording Library](https://docs.ringingo.com/reports/recording.md): Search, play, download, and bulk-export call recordings for quality assurance, compliance, training, and dispute resolution.
- [Schedule Automated CDR Report Delivery](https://docs.ringingo.com/reports/report-scheduling.md): Set up automated CDR reports delivered by email at daily, weekly, or monthly intervals. Ideal for compliance audits and client reporting.
- [Manage Audio Prompts for IVRs and Queues](https://docs.ringingo.com/settings/audio-prompts.md): Upload the pre-recorded audio files used by IVR menus, Call Queues, Ring Groups, and Voice Broadcasts across Ringingo.
- [Configure Agent Break Codes](https://docs.ringingo.com/settings/break-codes.md): Break Codes are the named unavailability statuses agents select in the Workspace. Define durations that feed into Login Logout reports.
- [Audit Admin Actions in the Activity Log](https://docs.ringingo.com/settings/activity-log.md): The Activity Log is Ringingo's audit trail. Every admin action is recorded with user, timestamp, IP, resource, and HTTP status.
- [Ringingo Security, Encryption, and Compliance Controls](https://docs.ringingo.com/reference/security-compliance.md): Ringingo ships enterprise controls: RBAC, TLS 1.2+, AES-256 at rest, OAuth 2.0, SSO, GDPR, TRAI, and PCI-DSS compliance features.
- [Ringingo CCaaS Glossary of Acronyms and Terms](https://docs.ringingo.com/reference/glossary.md): Definitions for CCaaS, SIP, WebRTC, IVR, ACD, AHT, CSAT, DID, DND, CLI, CDR, RBAC, DTMF, SLA, AMD, CPS, and more Ringingo terminology.