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Messaging Channels are direct integrations between Ringingo and external messaging providers. Each channel represents one business account or page on a supported platform: a WhatsApp Business number, a Facebook Page, or an Instagram Business account. Once configured, agents send and receive messages through these channels from within the Ringingo Workspace.

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Channel list fields

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Create a messaging channel

1

Open the form

Click + Create Messaging Channel.
2

Fill in identity fields

Set Name, Provider, Type, and Status.
3

Add API credentials

Paste the Token and Webhook Secret Key issued by the Meta Developer Portal for this business account.
4

Save

The channel is available once Status is Enabled.

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Fields

Obtain the Token and Webhook Secret Key from the Meta Developer Portal under your App’s WhatsApp, Messenger, or Instagram settings. Both values must match the credentials configured in your Meta Business Account. Incorrect credentials prevent message delivery and reception.