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An Outbound Campaign in Ringingo initiates calls to a customer lead list. Each campaign defines the dialing mode, lead handling, agent routing, retry parameters, and recording settings. Outbound campaigns power sales, collections, appointment reminders, and outreach.

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Prerequisites

Before creating the campaign, prepare:

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Manage outbound campaigns

Navigate to Contact Center → Outbound Campaign to see the list with dial method, outgoing rules, and status.

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Create an outbound campaign

1

Open the form

Click + Create Outbound Campaign.
2

Fill in the core fields

Set Name, Dial Method, Manual Dialed Lead Group, Campaign Outgoing Rules, Lead Type, and Status.
3

Configure advance fields

Expand Advance Fields to tune caller ID rotation, retries, recording, CPS pacing, and scripts.
4

Save and enable

Save the campaign. Set Status to Enable to launch.

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Core fields

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Advance fields

Set CPS in proportion to available agents and trunk capacity. High CPS with insufficient agents leads to elevated drop rates and poor customer experience.

Lead Groups

Create the batch this campaign will dial.

Caller-ID Groups

Rotate outbound CLIs to improve connect rates.