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The Recording module provides centralised access to every call recording captured across Ringingo. Recordings are stored automatically for any interaction where recording was enabled at the campaign, queue, or user level. Administrators and supervisors can search, filter, play, download, and bulk-export recordings for quality assurance, compliance, training, and dispute resolution. Recordings are retained in line with your organisation’s data retention policy. Access to the Recording module is controlled by the administrator’s Manager Role permissions.

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Fields

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Filter recordings

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Bulk Download

Bulk Download packages multiple recordings into a single compressed archive. Useful for compliance exports and training material.
1

Narrow the result set

Apply your filters first.
2

Start the bulk download

Click Bulk Download. The system packages matching recordings.
3

Retrieve the archive

A download link or notification appears when the archive is ready.

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Play a single recording

  • Click Search to load results.
  • Click the Play (▶) icon on any row to listen in the browser.
  • Click the Download icon on any row to save as MP3 or WAV.
Use Bulk Download with Filters to export recordings for a specific campaign, agent, or date range. This is the recommended approach for compliance evidence, QA batch reviews, and coaching material preparation.