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DIDs (Direct Inward Dialing numbers) are the virtual telephone numbers assigned to your Ringingo account. When a customer dials a DID, the platform receives the call and routes it based on the destination configured for that number: an IVR, Ring Group, Call Queue, or specific agent.

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DID list fields

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Create a DID

1

Open the form

Click + Create DID.
2

Enter carrier details

Provide the E.164 number, Timeout, Codec, and DID as Caller ID preference.
3

Enable

Set Status to Enable to accept inbound calls.

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Fields

After creating the DID, navigate to the relevant IVR, Ring Group, or Campaign and assign this DID as the routing destination. A DID without a routing destination will accept the call but have nowhere to send it, resulting in immediate disconnection.