Documentation Index
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Outgoing Rules link campaigns and user groups to SIP trunks. Configure prefix handling, digit manipulation, and trunk failover.
| Field | Description |
|---|---|
| Name | Unique identifier for the outgoing rule. |
| SIP Trunk | Primary trunk assigned to carry calls. |
| Status | Toggle to activate or deactivate. Inactive rules cannot be assigned to campaigns. |
| Actions | Edit or delete. |
Open the form
Set identity and description
Configure the extension section
| Field | Required | Description |
|---|---|---|
| Name | Yes | Unique label used in campaign and user group dropdowns. |
| Description | No | Optional internal notes. |
| Status | Yes | Enable to make the rule available for assignment. |
| Field | Description |
|---|---|
| Length | Expected digit length of the dialled number. Set 0 to match any length. |
| Prefix | Digit string the dialled number must start with. Blank matches all numbers. |
| Strip | Digits to remove from the start of the dialled number before sending it. |
| Prepend | Digits to add to the start after stripping (for example, 971 for UAE). |
| Trunk (required) | Primary SIP trunk for matching calls. |
| Failover Trunk 1 | Backup trunk used automatically if the primary fails. |
| Failover Trunk 2 | Secondary failover if both primary and Failover 1 fail. |
