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The Reports module provides supervisors and administrators with real-time and historical reporting across every Ringingo activity. Reports are accessible from the Reports menu in the sidebar and can be filtered by date range, agent, campaign, and interaction type. Scheduled reports are managed via Report Scheduling.

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Available reports

The Dropped Calls Report captures agent-abandoned calls only: calls where a live connection was established but the agent disconnected before completing. This is different from Not Connected in outbound dashboards, which tracks calls that never reached the customer.

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Jump to a report

CDRs

Per-call metadata log.

User Performance

Agent scorecards.

Login / Logout

Attendance and session history.

Call Queue Reports

Live, Missed, Queue, Dropped, Realtime.

Campaign & Lead

Campaign, Lead, Broadcast, Sticky, DIDs.

Omni-Channel & CSAT

Digital messaging and satisfaction.