Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
Track voicemail messages, unified messaging activity across WhatsApp, Facebook, Instagram, and customer satisfaction survey results per call.
| Column | What it shows |
|---|---|
| Date | Date and time the conversation was initiated or last updated. |
| Channel Type | WhatsApp, Facebook, or Instagram. |
| User | Agent who handled the interaction. |
| Customer | Customer’s display name from the platform. |
| Customer Number | Contact identifier on the platform. |
| Campaign | Campaign context under which the interaction was routed. |
| Column | Description |
|---|---|
| Start Date | When the interaction began. |
| End Date | When the interaction ended (including any survey time). |
| Caller ID Number | Outbound CLI used, or customer number for inbound. |
| Phone Number | Customer’s phone number. |
| User | Agent who handled the interaction. |
| Full Name | Customer’s name from the lead record. |
| Duration | Total length of the interaction in seconds. |
| CSAT Score | Numerical satisfaction score (typically 1 to 5). |
| Campaign | Campaign this interaction was part of. |
| Direction | Inbound or Outbound. |
