Documentation Index
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Ring Groups ring several agents at once or in sequence. Configure ring strategy, timeout, member extensions, and a fallback destination.
| Field | Description |
|---|---|
| Name | Unique identifier for the ring group. |
| Ring Strategy | All (simultaneous), Round Robin (sequential rotation), or Least Recent. |
| Timeout | Max seconds to ring before forwarding to the fallback. |
| Members | SIP devices or user extensions in the group. |
| Fallback | Destination (IVR, Voicemail, another Ring Group) for unanswered calls. |
| Status | Enable or disable the group. |
Open the form
Configure the group behaviour
Add members
| Field | Required | Description |
|---|---|---|
| Name | Yes | Unique label (Sales-Team, Support-Tier1). |
| Type | Yes | All, Round Robin, or Least Recent. |
| Information Prompt | Yes | Audio played while the group rings. Select from Audio Prompts. |
| Timeout | Yes | Max seconds to ring before fallback (20, 30, 45 seconds). |
| Call Mode | No | Set PBX for standard internal extension routing. |
| Status | Yes | Enable to activate. |
| Column | Description |
|---|---|
| No. | Sequence number, used for ordered ringing in sequential strategies. |
| Extension Type | SIP Device. |
| Extension | Specific SIP device from the dropdown. |
| Action | Bin icon removes the member without deleting the device record. |
