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An Inbound Campaign in Ringingo manages customer-initiated call routing. It defines which outgoing rules are applied for callbacks, whether calls are recorded, and which advanced routing destinations agents can transfer to. Each campaign must be linked to an active Outgoing Rule before it can be saved and activated.

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Manage inbound campaigns

Navigate to Contact Center → Inbound Campaign to see the list. From here you can enable or disable via the Status toggle, edit with the pencil icon, delete with the trash icon, or create a new campaign.

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Create an inbound campaign

1

Open the form

Click + Create Inbound Campaign.
2

Fill in the basic fields

Enter Name, Outgoing Rules, an optional Description, and Status.
3

Configure advance fields

Scroll to Advance Fields and choose which queues, ring groups, and IVR destinations agents can transfer to. Toggle recording and number masking as needed.
4

Save and enable

Save the campaign. Enable Status to accept live traffic.

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Basic fields

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Advance fields

Always verify the Outgoing Rule is active and correctly routed to the intended SIP trunk before enabling an Inbound Campaign. A misconfigured rule prevents agents from making outbound transfers or callbacks.

Call Queues

Waiting queues for inbound callers.

IVR

Menu-driven routing.

Ring Groups

Simultaneous or sequential ringing.