Documentation Index
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Route inbound calls in Ringingo based on time of day, day of week, holidays, and business hours to keep coverage predictable.
Navigate to Time Condition
Create a new Time Condition
Fill in the top section
| Field | Description |
|---|---|
| Name (required) | A unique label (e.g. “Business-Hours-UAE”, “Weekend-After-Hours”). |
| Fail Over Routing Type (required) | The type of destination for calls falling outside the scheduled window (e.g. IVR, Ring Group, SIP Device, Voicemail). |
| Fail-over Routing Option | The specific destination to receive out-of-hours calls. |
| Status | Enable to activate immediately after saving. |
Configure the schedule
| Field | Description |
|---|---|
| Start Date / End Date (required) | The calendar date range for this schedule rule. For a permanent rule, set a wide range (e.g. 01/01/2025 to 31/12/2030). |
| Start Time / End Time (required) | The daily time window (e.g. 09:00 to 21:00). Calls arriving between these times follow the in-hours routing. |
| Start Week / End Week | Optionally restrict the rule to specific days (e.g. Monday to Friday). |
| Priority | If multiple rows overlap, the row with the lowest priority number takes precedence. Use this for exceptions (e.g. a public holiday override). |
| Routing Type | The destination type for calls matching this schedule window. |
| SIP Device / Destination | The specific endpoint or module for matched in-hours calls. |
Add more rows and save
