Documentation Index
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Hold inbound callers in a Ringingo queue and distribute them to available agents using ring strategy, timeouts, and priorities.
Navigate to Call Queue
Create a new Call Queue
Fill in the core settings
| Field | Description |
|---|---|
| Name (required) | A unique identifier (e.g. “Support-Queue”, “Sales-Q1”). |
| Strategy (required) | The agent selection algorithm: Round Robin (rotating sequence), Least Recent (agent idle longest), Ring All (all ring simultaneously), or Linear (fixed priority order). |
| Welcome Prompt | Audio played once when the caller enters the queue. Select from Settings → Audio Prompts. |
| Call Waiting Prompt (required) | The recurring audio or hold music played while the caller waits. |
| Call Queue Timeout | Maximum seconds a caller can wait before being routed to the fallback destination. If blank, callers wait indefinitely. |
| Agent Timeout | Seconds an agent’s device rings before moving to the next available agent. |
| Call Mode | Set to PBX for standard SIP-based call routing. |
| Status | Enable to activate immediately. |
Assign agents
| Field | Description |
|---|---|
| Extension Name | A display label for this agent slot (optional). |
| SIP Device | The specific registered SIP device for the agent. |
| Position | The agent’s position number for ordered strategies. |
| Level | The priority tier within the queue. Lower-level agents are offered calls first. |
Add more agents and save
