Documentation Index
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Ring multiple Ringingo agents at once, or in sequence, so inbound calls reach the first available person in a defined team.
Navigate to Ring Group
Create a new Ring Group
Fill in the fields
| Field | Description |
|---|---|
| Name (required) | A unique label for this group (e.g. “Sales-Team”, “Support-Tier1”). |
| Type (required) | The ring distribution strategy: All (ring all members simultaneously), Round Robin (rotate through members in sequence), or Least Recent (ring the member who has been idle longest). |
| Information Prompt (required) | The audio prompt played to callers while the group is ringing. Select a pre-uploaded audio file from Settings → Audio Prompts. |
| Timeout (required) | The maximum number of seconds to ring the group before routing to the fallback destination (e.g. 20, 30, 45 seconds). |
| Call Mode | Set to PBX for standard internal extension routing. |
| Status | Enable to activate the Ring Group immediately. |
Add members in Set Parameters
| Field | Description |
|---|---|
| No. | The sequence number of this member entry. Used for ordered ringing in sequential strategies. |
| Extension Type | Select SIP Device to add a registered agent or manager device. |
| Extension | The specific SIP Device to ring for this entry position. |
Save the group
