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Caller-ID Groups are pools of outbound phone numbers that the platform rotates through during campaign dialling. Rotating through multiple numbers improves answer rates and reduces number blocking.
1

Navigate to Caller-ID Groups

Go to Outgoing Rules → Caller-ID Groups in the left sidebar menu.
2

Create a new Caller ID Group

Click + Create Caller ID Group.
3

Fill in the fields

4

Save the group

Click Save.
5

Add phone numbers to the pool

Re-open the group via the edit (pencil) icon to add individual phone numbers to the pool. Each number added is being included in the rotation cycle when this group is assigned to a campaign.
Phone numbers are added to the group after creation by editing the group record. Ensure all numbers in the pool are properly provisioned and activated with your carrier before assigning the group to a live campaign.
Use Caller-ID Groups for outbound campaigns with high dial volumes. Rotating through a pool of numbers reduces the risk of individual numbers being flagged as spam by carriers or call-blocking applications.