Documentation Index
Fetch the complete documentation index at: /llms.txt
Use this file to discover all available pages before exploring further.
Run the User Performance report in Ringingo to review agent talk time, average handle time, calls handled, wrap-up, and utilization.
Open Reports
Click User Performance
Apply filters
| Filter | Description |
|---|---|
| Start Date | Click the calendar icon and select the beginning of the reporting period. |
| End Date | Select the last date of the period (defaults to end of current day). |
| User | Leave blank for all agents, or select a specific user. |
Generate results
| Column | Description |
|---|---|
| Agent Name | Full name of the agent as registered in the system. |
| Total Talk Time | Cumulative time spent actively speaking with contacts. |
| AHT | Average Handle Time per call from answer to wrap-up. |
| Calls Handled | Total number of calls answered or made during the period. |
| ACW / Wrap-Up | Time spent completing post-call tasks after each call. |
| Utilisation % | Percentage of logged-in time spent on active calls. |
