How to View the Login/Logout Report

The Login Logout Report provides a complete audit trail of agent sessions, critical for attendance tracking and shift adherence.

Open Reports

Open the side navigation menu and click Reports.

Open the Login Logout Report

Scroll down and click Login Logout Report.

Apply filters

Filter	Description
Start Date	Select the beginning of the audit period.
End Date	Select the end of the period.
User	Leave blank for all agents, or select a specific agent.

Generate results

Click Search to generate results.

Column	Description
Agent Name	Full name of the agent.
Login Time	Exact timestamp when the agent logged in.
Logout Time	Exact timestamp when the agent logged out.
Session Duration	Total time the agent was logged in.
Login Type	Method of login (e.g. Web, App, Extension).
IP Address	IP address from which the agent logged in (if captured).
Total Login Time	Total time logged in during the day.
Total Break Time	Total time spent on approved breaks.
Total Calls	Total number of calls handled during the session.

This report is read-only. You cannot edit session data. If you notice an error (e.g. forgot to log out), report it to your supervisor immediately.

Export the Login Logout Report to Excel or CSV using the export icon for payroll or compliance submissions.

Open the Login/Logout Report

Click Login/Logout Report in the left navigation menu.

Review your session records

The report is displaying your own session records with login time, logout time, total session duration, break times, and total calls handled.

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