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The Realtime Dashboard provides a live, auto-refreshing view of all active agent and campaign activity. The refresh interval is configurable (default: 30 seconds) and the dashboard can be expanded to full-screen mode for wall-board display.
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Navigate to Realtime Dashboard

Go to Dashboard → Realtime Dashboard in the left sidebar menu.
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Review Outbound Operations tiles

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Review Inbound Operations tiles

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Review Performance KPIs

Toggle Daily/Weekly/Monthly:
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Review the lower panels

  • Campaign Performance Table: Per-campaign dial level, call totals, success/fail/drop counts, short calls, and ACD.
  • Calls in Queue: Live inbound calls waiting, with queue name, DID, wait time, and call type.
  • Queue Wise Agent: Per-campaign agent login count, ready status, waiting/active/abandoned calls.
  • Agent Status Table: Per-agent real-time status (Active, Pause, Ready, Wrap-Up), campaign, extension, duration, break name, and supervisor monitor controls (Listen, Whisper, Barge).
Use the Daily/Weekly/Monthly toggle to compare current performance against historical benchmarks.
If the Calls in Queue panel shows callers with high wait times, immediately check the Agent Status table to ensure sufficient agents are in Ready state.
The Monitor column supervisor controls (Listen, Whisper, Barge) are only visible to managers with the relevant Monitor permissions in their Manager Role.
The Drop column tracks agent-abandoned calls only. For calls that never connected, refer to the Failed column. These are two distinct failure types requiring different corrective actions.