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The Message section handles non-voice communication with customers, primarily WhatsApp messages.
1

Open the Message section

Click Message in the left navigation menu.
2

Filter messages

Use the tabs to filter messages:
3

Reply to a conversation

Click a conversation in the Active panel (left) to open the full message thread in the Conversation panel (centre). Type your reply in the message input.
4

Review lead information

The Lead Information panel (right) is displaying the customer’s lead data automatically matched from the system.
Check the UnAttended tab regularly. Messages left unattended are escalating and may affect your performance metrics.