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Break Codes are named status identifiers that agents select when temporarily unavailable. When activated, the dialer stops routing calls to the agent.
1

Navigate to Break Codes

Go to Settings → Break Codes in the left sidebar menu.
2

Create a break code

Click + Create Break Code.
3

Fill in the fields

4

Save

Click Save.
Break Code data feeds directly into the Login Logout Report and User Performance Report. Ensure Break Codes are named clearly so supervisors can accurately interpret agent unavailability patterns.