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There are two methods for making calls in Ringingo: Lead Dial (auto-dialler) and Manual Dial.

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Lead Dial (Auto-Dialler)

Lead Dial is the standard mode for outbound campaigns. The system is automatically dialling the next lead in the campaign’s lead list.
1

Open the Lead Dial tab

Click the Lead Dial tab in the dialler panel on the right side of the screen.
2

Start the dialler

Click the Resume / Play button (the orange circle button). The dialler is beginning to work through the lead list automatically.
3

Handle the connected call

When a customer answers, the call is connecting directly to you and the lead’s information is appearing in the Lead Information panel.
Keep your headset on and stay on Ready status. The dialler is connecting calls to you automatically. You do not need to do anything between calls except complete your wrap-up.

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Manual Dial

Manual Dial allows you to type in any phone number and call it directly. Use this when a customer calls back on a number not in the system, or when your supervisor asks you to call a specific number.
1

Open the Manual Dial tab

Click the Manual Dial tab in the dialler panel.
2

Enter the phone number

A keypad is appearing. Use the on-screen keys or your physical keyboard to enter the phone number.
3

Place the call

Click the green Call button to dial. The call is connecting through your browser audio.
Always include the country code when dialling internationally (e.g. +44 for UK, +1 for USA).