How to Take a Break in Ringingo

When stepping away from the desk, agents must change their status using the Select Break dropdown. This is pausing the dialler from sending calls.

Open the Select Break dropdown

Click the Select Break dropdown in the top navigation bar.

Choose a break type

Select the appropriate break type from the list:

Break Type	Duration / Purpose
Tea Break	15 minutes. Short refreshment break.
Productive / PD	5 minutes. Brief productive or administrative break.
Lunch	41 minutes. Full lunch break.

Resume when done

When your break ends, click the same dropdown and select Resume or your Ready status to return to taking calls.

Break times are being tracked automatically and appear in your Login/Logout Report. Only take breaks that your supervisor has approved.

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