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An inbound campaign receives calls from customers and routes them to the right agent or team. Before creating the campaign, set up the components it uses: Call Queue, Ring Group, IVR, and Web Form (as required).

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Prerequisites

Set up supporting components first (only the ones your campaign requires):

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Creating the Campaign

1

Navigate to Inbound Campaign

Go to Contact Center → Inbound Campaign in the left sidebar menu.
2

Create a new campaign

Click + Create Inbound Campaign.
3

Fill in the basic fields

4

Configure Advance Fields

Scroll down to Advance Fields and configure routing options:
5

Save the campaign

Click Save.
Always verify the Outgoing Rule is active and correctly routed to the intended SIP trunk before enabling an Inbound Campaign. A misconfigured outgoing rule is preventing agents from making outbound transfers or callbacks.