Documentation Index
Fetch the complete documentation index at: /llms.txt
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Set up a Ringingo outbound campaign with auto, preview, or manual dialing modes that dial leads from your assigned lead lists.
| Component | Required? |
|---|---|
| Lead Group | Required |
| DID (Outbound Number) | Required |
| Audio Prompt | Optional |
| Ring Group | Optional |
| IVR | Optional |
| Web Form | Optional |
Navigate to Outbound Campaign
Create a new campaign
Fill in the basic fields
| Field | Description |
|---|---|
| Name (required) | Unique campaign name (e.g. “Sales-Auto-June”). |
| Dial Method (required) | Auto = system dials automatically (predictive/power). Preview = agent reviews lead before dialling. Manual = agent dials manually. |
| Manual Dialed Lead Group (required) | The lead list used for manually dialled calls. |
| Campaign Outgoing Rules (required) | The routing rule for automated campaign calls. |
| Manual Outgoing Rules | Separate routing rule for manual dials within the campaign. |
| 3 Way Outgoing Rules | Routing rule for agent-initiated three-way conference calls. |
| Lead Type (required) | Top Down = dials leads in list order. Random = dials in random order. |
| Status | Enable to launch; Disable to save as draft. |
Configure Advance Fields
| Field | Description |
|---|---|
| Caller ID (Type) | How the outbound caller ID is selected: Manual (fixed number) or from a Caller ID Group pool. |
| Caller ID | The specific number or group to display to called parties. |
| Caller ID Time (mins) | Rotation interval in minutes for caller ID cycling within a group. |
| Customer Timeout | Maximum ringing duration before abandoning an unanswered call (default: 30 seconds). |
| Max Retries | Maximum reattempts for unanswered calls before the lead is marked exhausted (default: 3). |
| Retries Time (Min) | Minimum wait time in minutes between retry attempts (default: 10). |
| Recording | Enable to record all calls within this campaign. |
| Number Masking | Hides customer phone numbers from the agent’s screen. |
| CPS (Calls Per Second) | Limits the outbound dialling rate (default: 1). |
| MOH (Music on Hold) | Audio played when a customer is placed on hold. |
| Web Form | Links a CRM or web form to display automatically on the agent screen. |
| Wrap Up Time | Minimum ACW duration in seconds after each interaction. |
| Auto Answer | When enabled, the agent’s device answers the connected call automatically. |
| Agent Script | Associates a pre-defined call script displayed during live calls. |
Link components and save
