Create login credentials for agents in Ringingo, assign them to user groups and roles, and prepare them for their first shift.
The User screen manages all agent-level accounts. Each user record defines login credentials, assigned communication channels, user group membership, default SIP device, and call recording preference.
1
Navigate to User
Go to Users → User in the left sidebar menu.
2
Create a User
Click + Create User.
3
Fill in required fields
Fill in the required fields:
Field
Description
Username
Unique login identifier for the agent account.
Full Name
Display name of the agent shown in reports and supervisor views.
User Group
The operational team or department this agent belongs to.
Email
Agent’s email address for platform notifications and login recovery.
Default SIP Device
The primary registered SIP endpoint the agent uses for voice calls.
Call Recording
Indicates whether call recording is enabled (Yes/No) for this agent account.
4
Set status and save
Set the status and click Save.
⌘I
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