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Audio Prompts are pre-recorded audio files used in IVR menus, Call Queues, Ring Groups, and Voice Broadcasts.
1

Navigate to Audio Prompts

Go to Settings → Audio Prompts in the left sidebar menu.
2

Create a new prompt

Click + Create Audio Prompt (or navigate from the IVR section → Create Audio Prompt).
3

Fill in the fields

4

Save the prompt

Click Save. The prompt is now available in the Welcome Prompt, Invalid Prompt, and Exit Prompt dropdowns across IVR, Queue, and Ring Group configurations.
Upload audio prompts in 8kHz mono WAV format for best compatibility with SIP telephony infrastructure. Higher sample rates (16kHz, 44.1kHz) may be downsampled by the carrier and result in quality degradation. Record prompts in a quiet environment with a consistent speaking pace.
Record your prompts clearly and professionally before uploading. Keep the message concise. State each option once and avoid long pauses.