> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Organize Agents into User Groups

> Group Ringingo agents into departmental containers for campaign assignment, routing logic, and supervisor visibility segmentation.

User Groups are departmental or operational team containers that organise agents into logical clusters. Groups drive campaign assignment, routing logic, and supervisor visibility segmentation. An agent belongs to exactly one User Group at a time.

## Field reference

| Field         | Description                                                                           |
| ------------- | ------------------------------------------------------------------------------------- |
| Name          | Unique identifier for the User Group (for example, Justtawk\_UAE\_KK).                |
| Outgoing Rule | Telephony routing rule applied to all outbound calls by agents in this group.         |
| Status        | Toggle to activate or deactivate. Deactivated groups cannot be assigned to campaigns. |
| Actions       | Edit or delete the group configuration.                                               |

## Create a user group

<Steps>
  <Step title="Open the form">
    Click **+ Create User Group** from the User Group list.
  </Step>

  <Step title="Enter a name">
    **Name** (required): a unique, descriptive label. This appears in agent configuration, campaign dropdowns, and reports.
  </Step>

  <Step title="Assign the outgoing rule">
    **Outbound Rule** (required): the [Outgoing Rule](/routing/outgoing-rules) that governs all outbound calls from agents in this group. The rule must already exist and be active.
  </Step>

  <Step title="Set the status">
    **Status**: **Enable** to make the group immediately available, or **Disable** to save without activating.
  </Step>
</Steps>

<Tip>
  Always assign the correct Outgoing Rule at creation time. The rule determines which SIP trunk agents use for manual outbound calls. Using the wrong trunk can send calls through the wrong carrier or fail them entirely.
</Tip>

## Related

<CardGroup cols={2}>
  <Card title="Outgoing Rules" icon="route" href="/routing/outgoing-rules">
    Configure how outbound calls exit the system.
  </Card>

  <Card title="Agents" icon="user" href="/users/agents">
    Create agent accounts and assign them to groups.
  </Card>
</CardGroup>