> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Admin Manager Accounts and Roles

> Configure Ringingo manager roles and admin accounts. Assign permission templates and SIP devices to Super Admins, Team Leaders, and QA users.

The Managers module governs the administrative user hierarchy in Ringingo. It controls who can access the Admin Portal, what they can see and modify, and how platform visibility is segmented across management roles. The module has two sub-sections: Manager Role and Manager.

## Manager roles

Manager Roles are permission templates that define what an administrative user can see and do in the Admin Portal. Every Manager account must be linked to a Manager Role, so create the role before the account.

From the Manager Role screen you can:

* Create a new role using **+ Create Manager Role**.
* Search existing roles by keyword.
* Toggle a role Active or Inactive.
* Edit permissions using the pencil icon.
* Delete a role using the trash icon.

<Warning>
  A Manager Role must be **Active** before it can be assigned to a Manager account. Deactivating a role does not deactivate the manager accounts using it; it restricts their portal access until a new active role is assigned.
</Warning>

## Manager accounts

The Manager screen lists all administrative accounts (Super Admins, Operations Managers, Team Leaders, QA Auditors, Client Observers). Each account is linked to a Manager Role and a SIP Device.

| Field                  | Description                                              |
| ---------------------- | -------------------------------------------------------- |
| First Name / Last Name | Profile display name.                                    |
| User Name              | Login credential for the Admin Portal.                   |
| Email                  | Corporate email for notifications and password reset.    |
| Status                 | Toggle to instantly Activate or Suspend portal access.   |
| Manager Role           | Permission template assigned to this account.            |
| SIP Device             | Registered SIP endpoint linked to the account for voice. |

<Tip>
  Ensure the Manager Role is configured and active before creating a Manager account, and assign a valid SIP Device for voice-enabled accounts.
</Tip>

## Related

<CardGroup cols={2}>
  <Card title="User Roles" icon="key" href="/users/user-roles">
    Permission templates for agent-level accounts.
  </Card>

  <Card title="SIP Devices" icon="phone" href="/users/sip-devices">
    Register voice endpoints for users and managers.
  </Card>
</CardGroup>