> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create and Manage Agent User Accounts

> Add agent accounts to Ringingo with login credentials, user group membership, default SIP device, and call recording preferences.

The User screen lists every individual agent account on the Ringingo platform. Each user record defines the agent's login credentials, group membership, default SIP device, and call recording preference. Administrators can create, edit, suspend, or delete agent accounts from this screen.

## Field reference

| Field              | Description                                               |
| ------------------ | --------------------------------------------------------- |
| Username           | Unique login identifier for the agent account.            |
| Full Name          | Display name shown in reports and supervisor views.       |
| User Group         | Operational team or department the agent belongs to.      |
| Email              | Agent's email for notifications and login recovery.       |
| Default SIP Device | Primary SIP endpoint the agent uses for voice calls.      |
| Call Recording     | Whether call recording is enabled (Yes/No) for the agent. |

## Create an agent

Before creating the User record, make sure the supporting configuration exists.

<Steps>
  <Step title="Create the SIP device">
    Register the agent's endpoint in [SIP Devices](/users/sip-devices) so it can be assigned as the default device.
  </Step>

  <Step title="Create or pick a User Role">
    Define permissions in [User Roles](/users/user-roles). Set Call Center Mode to Yes for any agent handling campaign calls.
  </Step>

  <Step title="Create or pick a User Group">
    Group the agent into an operational team in [User Groups](/users/user-groups) so campaigns can route to them.
  </Step>

  <Step title="Create the user">
    Click **+ Create User**, fill in Username, Full Name, Email, User Group, User Role, Default SIP Device, and Call Recording preference. Enable Status to activate the account.
  </Step>
</Steps>

## Related

<CardGroup cols={3}>
  <Card title="User Roles" icon="key" href="/users/user-roles">
    Permission templates.
  </Card>

  <Card title="User Groups" icon="users" href="/users/user-groups">
    Team containers.
  </Card>

  <Card title="SIP Devices" icon="phone" href="/users/sip-devices">
    Voice endpoints.
  </Card>
</CardGroup>