> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Audio Prompts for IVRs and Queues

> Upload the pre-recorded audio files used by IVR menus, Call Queues, Ring Groups, and Voice Broadcasts across Ringingo.

Audio Prompts are pre-recorded audio files uploaded to Ringingo and made available for use in IVR menus, Call Queues, Ring Groups, and Voice Broadcasts. Every IVR greeting, queue hold message, and time-condition announcement uses an audio prompt file stored here.

## Fields

| Field       | Description                                                                                                                  |
| ----------- | ---------------------------------------------------------------------------------------------------------------------------- |
| Prompt Name | Unique display name used when selecting prompts in IVR and queue configuration.                                              |
| File        | Uploaded audio. Supported formats are typically WAV (PCM, 8kHz, mono) and MP3. WAV is recommended for best quality.          |
| Duration    | Total playback length in seconds.                                                                                            |
| Actions     | Play inline for preview, download the file, or delete. Prompts currently in use by an active IVR or queue cannot be deleted. |

## Upload an audio prompt

<Steps>
  <Step title="Open the form">
    Click **+ Create Audio Prompt**.
  </Step>

  <Step title="Name the prompt">
    Enter a clear, descriptive **Name** (for example, MainMenu-EN, WelcomeGreeting).
  </Step>

  <Step title="Select the file">
    Click **Select File** and upload an MP3 or WAV audio file. The filename appears in the path field once uploaded.
  </Step>

  <Step title="Save">
    Click **Save**. The prompt is now available in Welcome Prompt, Invalid Prompt, and Exit Prompt dropdowns when configuring IVRs.
  </Step>
</Steps>

<Tip>
  Upload audio prompts in 8kHz mono WAV format for best SIP telephony compatibility. Higher sample rates (16kHz, 44.1kHz) may be downsampled by the carrier and result in audio quality degradation. Record prompts in a quiet environment with consistent pace for professional-quality IVR audio.
</Tip>