> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Route Calls by Schedule with Time Conditions

> Time Conditions route inbound calls differently by hour, day, or holiday. Send business-hours calls to an IVR and after-hours calls to voicemail.

Time Conditions apply schedule-based routing rules to inbound Ringingo calls. They let the platform route calls differently depending on time of day, day of week, or public holiday. A typical use case is routing calls to an IVR during business hours and to voicemail outside them.

## Time condition fields

| Field                    | Description                                                                   |
| ------------------------ | ----------------------------------------------------------------------------- |
| Name                     | Unique identifier for the rule.                                               |
| Time Zone                | Time zone used to evaluate schedule rules.                                    |
| Business Hours           | Start and end time for the open routing period (for example, 09:00 to 21:00). |
| Days of Week             | Days on which business-hours routing applies.                                 |
| In-Hours Destination     | Routing target inside the business hours window.                              |
| Out-of-Hours Destination | Routing target outside business hours.                                        |

## Create a time condition

<Steps>
  <Step title="Open the form">
    Click **+ Create Time Condition**.
  </Step>

  <Step title="Set the rule identity and failover">
    Configure Name, Fail Over Routing Type, Fail-over Routing Option, and Status.
  </Step>

  <Step title="Define the schedule window">
    In the Time Condition schedule section, add one or more rows with date, time, day, priority, and destination.
  </Step>
</Steps>

### Top section

| Field                    | Required | Description                                                                           |
| ------------------------ | -------- | ------------------------------------------------------------------------------------- |
| Name                     | Yes      | Unique label (Business-Hours-UAE, Weekend-After-Hours).                               |
| Fail Over Routing Type   | Yes      | Destination category for out-of-hours calls (IVR, Ring Group, SIP Device, Voicemail). |
| Fail-over Routing Option | No       | Specific destination of that type.                                                    |
| Status                   | Yes      | Enable to activate immediately.                                                       |

### Schedule row

| Field                    | Description                                                                          |
| ------------------------ | ------------------------------------------------------------------------------------ |
| Start Date / End Date    | Calendar range for the schedule rule.                                                |
| Start Time / End Time    | Daily in-hours window.                                                               |
| Start Week / End Week    | Optional day-of-week restriction.                                                    |
| Priority                 | Lowest number wins when rows overlap. Use to define exceptions like public holidays. |
| Routing Type             | Destination category for in-hours calls.                                             |
| SIP Device / Destination | Specific endpoint or module.                                                         |
| + Add More               | Add additional schedule rows for complex schedules.                                  |

<Info>
  Time Conditions evaluate schedule rows from highest priority (lowest number) downward. Always test the configuration by checking which row matches a specific date and time before going live. A misconfigured schedule can silently route calls to the wrong destination outside business hours.
</Info>