> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ring Multiple Agents with Ring Groups

> Ring Groups ring several agents at once or in sequence. Configure ring strategy, timeout, member extensions, and a fallback destination.

A Ring Group is a collection of agent extensions or SIP devices that ring simultaneously or sequentially when a call is routed to the group. Ring Groups distribute ringing load across multiple agents so calls are answered quickly. If no agent answers within the timeout, the call is forwarded to a fallback destination.

## Ring group list fields

| Field         | Description                                                             |
| ------------- | ----------------------------------------------------------------------- |
| Name          | Unique identifier for the ring group.                                   |
| Ring Strategy | All (simultaneous), Round Robin (sequential rotation), or Least Recent. |
| Timeout       | Max seconds to ring before forwarding to the fallback.                  |
| Members       | SIP devices or user extensions in the group.                            |
| Fallback      | Destination (IVR, Voicemail, another Ring Group) for unanswered calls.  |
| Status        | Enable or disable the group.                                            |

## Create a ring group

<Steps>
  <Step title="Open the form">
    Click **+ Create Ring Group**.
  </Step>

  <Step title="Configure the group behaviour">
    Set Name, Type, Information Prompt, Timeout, Call Mode, and Status.
  </Step>

  <Step title="Add members">
    In the **Set Parameters** table, add each SIP device that should ring. Use **+ Add More** to add more members.
  </Step>
</Steps>

### Fields

| Field              | Required | Description                                                    |
| ------------------ | -------- | -------------------------------------------------------------- |
| Name               | Yes      | Unique label (Sales-Team, Support-Tier1).                      |
| Type               | Yes      | All, Round Robin, or Least Recent.                             |
| Information Prompt | Yes      | Audio played while the group rings. Select from Audio Prompts. |
| Timeout            | Yes      | Max seconds to ring before fallback (20, 30, 45 seconds).      |
| Call Mode          | No       | Set PBX for standard internal extension routing.               |
| Status             | Yes      | Enable to activate.                                            |

### Member table (Set Parameters)

| Column         | Description                                                         |
| -------------- | ------------------------------------------------------------------- |
| No.            | Sequence number, used for ordered ringing in sequential strategies. |
| Extension Type | SIP Device.                                                         |
| Extension      | Specific SIP device from the dropdown.                              |
| Action         | Bin icon removes the member without deleting the device record.     |

<Tip>
  For inbound customer support queues, use the **All** type with a 20-second timeout and a fallback to a Call Queue. This gives the available team an immediate ring opportunity before the caller is queued for the next available agent.
</Tip>