> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Rotate Outbound Numbers with Caller-ID Groups

> Caller-ID Groups are pools of outbound CLIs that Ringingo rotates through during dialing to reduce spam flagging and improve connect rates.

Caller-ID Groups are pools of outbound phone numbers (CLIs) that Ringingo rotates through during campaign dialing. Instead of displaying a single fixed number, the platform cycles through multiple numbers, which improves answer rates and reduces number blocking by recipients.

## Group list fields

| Field         | Description                                                                        |
| ------------- | ---------------------------------------------------------------------------------- |
| Group Name    | Unique display name for the CLI pool.                                              |
| Phone Numbers | Numbers included in the rotation pool.                                             |
| Status        | Toggle to activate or deactivate. Inactive groups cannot be assigned to campaigns. |
| Actions       | Edit the group to add or remove numbers, or delete the group.                      |

<Tip>
  Use Caller-ID Groups for outbound campaigns with high dial volumes. Rotating through a pool of numbers reduces the risk of individual numbers being flagged as spam by carriers or call-blocking apps, which directly improves connect rates.
</Tip>

## Create a Caller-ID Group

<Steps>
  <Step title="Open the form">
    Click **+ Create Caller ID Group**.
  </Step>

  <Step title="Name the group">
    Enter a unique **Caller Id Group** name (for example, UAE-Sales-CLIs) and set Status to Enable.
  </Step>

  <Step title="Add phone numbers">
    Re-open the group via the edit (pencil) icon to add individual phone numbers to the pool.
  </Step>
</Steps>

<Note>
  The Caller-ID Group creation form captures only the group name. Phone numbers are added to the group after creation by editing the group record. Ensure all numbers in the pool are provisioned and activated with your carrier before assigning the group to a live campaign.
</Note>