> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Block Inbound Calls with a Blacklist

> Reject nuisance and fraudulent numbers at the platform perimeter before they enter any routing flow, queue, or agent screen.

The Block Inbound Calls feature lets administrators build a blacklist of numbers or number patterns that Ringingo automatically rejects before they enter any routing flow. Blocked calls are dropped at the platform perimeter and never reach an IVR, queue, or agent. Use it for nuisance callers, known fraudulent numbers, or numbers that should never reach the contact centre.

## Block list fields

| Field   | Description                                                 |
| ------- | ----------------------------------------------------------- |
| Name    | Internal label for the block rule.                          |
| Type    | Type of value being blocked (Number, prefix pattern, etc.). |
| Value   | The specific number or pattern to block.                    |
| Status  | Toggle to enforce (Enable) or lift (Disable) the block.     |
| Actions | Edit (pencil) or permanently delete (bin).                  |

## Create a block rule

<Steps>
  <Step title="Open the form">
    Click **+ Create Block Inbound Call**.
  </Step>

  <Step title="Enter the block details">
    Set Name, Type, Value, and Status.
  </Step>
</Steps>

### Fields

| Field  | Required | Description                                                              |
| ------ | -------- | ------------------------------------------------------------------------ |
| Name   | Yes      | Descriptive label used only for admin identification.                    |
| Type   | Yes      | Number (specific phone number or extension) or other available patterns. |
| Value  | Yes      | The actual number, prefix, or pattern to block.                          |
| Status | Yes      | Enable to enforce immediately.                                           |

<Warning>
  Blocking an extension or number is immediate and silent. The blocked caller receives no notification. Verify the number or pattern carefully before enabling a block rule, as an incorrectly blocked number may prevent legitimate callers from reaching the contact centre.
</Warning>