> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Access the Ringingo Call Recording Library

> Search, play, download, and bulk-export call recordings for quality assurance, compliance, training, and dispute resolution.

The Recording module provides centralised access to every call recording captured across Ringingo. Recordings are stored automatically for any interaction where recording was enabled at the campaign, queue, or user level. Administrators and supervisors can search, filter, play, download, and bulk-export recordings for quality assurance, compliance, training, and dispute resolution.

Recordings are retained in line with your organisation's data retention policy. Access to the Recording module is controlled by the administrator's Manager Role permissions.

## Fields

| Field            | Description                                                   |
| ---------------- | ------------------------------------------------------------- |
| Date & Time      | Timestamp of the call.                                        |
| User             | Agent whose interaction is captured.                          |
| Full Name        | Customer or lead name.                                        |
| Caller ID Number | Outbound CLI used for the call.                               |
| Phone Number     | Customer's phone number.                                      |
| Duration         | Total length of the recording in seconds.                     |
| Play/Download    | Play in the browser, download the file, or use Bulk Download. |

## Filter recordings

| Filter                | How to use it                                        |
| --------------------- | ---------------------------------------------------- |
| Start Date / End Date | Date and time range.                                 |
| User                  | Specific agent whose recordings you want to review.  |
| Caller ID Number      | Specific outbound CLI.                               |
| Phone Number          | Recordings involving a specific customer number.     |
| Duration              | Filter by call length (for example, over 2 minutes). |
| Campaign              | Limit to a specific campaign.                        |

## Bulk Download

Bulk Download packages multiple recordings into a single compressed archive. Useful for compliance exports and training material.

<Steps>
  <Step title="Narrow the result set">
    Apply your filters first.
  </Step>

  <Step title="Start the bulk download">
    Click **Bulk Download**. The system packages matching recordings.
  </Step>

  <Step title="Retrieve the archive">
    A download link or notification appears when the archive is ready.
  </Step>
</Steps>

## Play a single recording

* Click **Search** to load results.
* Click the **Play** (▶) icon on any row to listen in the browser.
* Click the **Download** icon on any row to save as MP3 or WAV.

<Tip>
  Use Bulk Download with Filters to export recordings for a specific campaign, agent, or date range. This is the recommended approach for compliance evidence, QA batch reviews, and coaching material preparation.
</Tip>