> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Ringingo Reports Catalog: 17 Operational Reports

> The Reports module covers CDRs, live calls, agent performance, CSAT, omni-channel activity, and more. Pick the right report for your question.

The Reports module provides supervisors and administrators with real-time and historical reporting across every Ringingo activity. Reports are accessible from the **Reports** menu in the sidebar and can be filtered by date range, agent, campaign, and interaction type. Scheduled reports are managed via [Report Scheduling](/reports/report-scheduling).

## Available reports

| Report              | Description                                                                              |
| ------------------- | ---------------------------------------------------------------------------------------- |
| CDRs                | Complete per-call logs including duration, IVR path, agent, outcome, and recording link. |
| Live Calls          | Real-time view of all calls currently in progress.                                       |
| Missed Call         | Inbound calls that rang but were not answered within SLA.                                |
| Call Queue          | Queue performance: wait times, abandonment rates, SLA compliance.                        |
| Dropped Calls       | Calls connected to an agent then abandoned by the agent.                                 |
| Realtime            | Live operational dashboard with refreshable KPIs.                                        |
| Lead Report         | Lead-level attempts, dispositions, and conversion.                                       |
| Campaign Report     | Campaign-level dial attempts, connect rates, AHT, disposition breakdown.                 |
| Voice Broadcast     | Broadcast delivery and response tracking.                                                |
| User Performance    | Individual agent scorecards (total calls, AHT, ACW, break time, CSAT).                   |
| Login Logout        | Agent session tracking.                                                                  |
| Voicemail           | Log of voicemail messages with playback.                                                 |
| Sticky Agent Report | Calls routed to a specific agent by sticky routing.                                      |
| DIDs Report         | Inbound traffic per DID number.                                                          |
| Omni-Channel Report | Unified interactions across voice, WhatsApp, Facebook, Instagram.                        |
| CSAT Report         | Customer Satisfaction survey results per call.                                           |

<Note>
  The **Dropped Calls** Report captures agent-abandoned calls only: calls where a live connection was established but the agent disconnected before completing. This is different from **Not Connected** in outbound dashboards, which tracks calls that never reached the customer.
</Note>

## Jump to a report

<CardGroup cols={3}>
  <Card title="CDRs" icon="file-lines" href="/reports/cdrs">
    Per-call metadata log.
  </Card>

  <Card title="User Performance" icon="user-check" href="/reports/user-performance">
    Agent scorecards.
  </Card>

  <Card title="Login / Logout" icon="clock" href="/reports/login-logout">
    Attendance and session history.
  </Card>

  <Card title="Call Queue Reports" icon="list" href="/reports/call-queue">
    Live, Missed, Queue, Dropped, Realtime.
  </Card>

  <Card title="Campaign & Lead" icon="megaphone" href="/reports/campaign-lead">
    Campaign, Lead, Broadcast, Sticky, DIDs.
  </Card>

  <Card title="Omni-Channel & CSAT" icon="message" href="/reports/omni-channel-csat">
    Digital messaging and satisfaction.
  </Card>
</CardGroup>