> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# CDRs: Call Detail Records for Every Interaction

> The CDR report captures full metadata for every call: agent, campaign, duration, IVR path, disposition, and a direct link to the recording.

Call Detail Records (CDRs) are Ringingo's most comprehensive per-call log. Every call is captured with the date and time, the agent who handled it, the campaign, direction (inbound or outbound), total duration, IVR path (if applicable), disposition, and a direct link to the recording. Use CDRs for billing verification, compliance audits, quality assurance, and dispute resolution.

## Open the CDR report

<Steps>
  <Step title="Navigate to Reports">
    Click **Reports** in the side navigation.
  </Step>

  <Step title="Select CDRs">
    Click the **CDRs** tile on the Reports landing page.
  </Step>

  <Step title="Apply filters">
    Use the filter panel to narrow results.
  </Step>
</Steps>

## Filter fields

| Filter                 | How to use it                                                |
| ---------------------- | ------------------------------------------------------------ |
| Start Date / End Date  | Date and time range for call records.                        |
| Caller ID Name         | Filter by the name associated with the incoming caller ID.   |
| Caller ID Number / DID | Filter by the specific DID that received the call.           |
| Phone Number           | Records involving a specific customer number.                |
| User ID                | Limit records to a particular agent or extension.            |
| IVR/CQ Name            | Calls that passed through a specific IVR menu or Call Queue. |
| Duration               | Filter by call length (for example, longer than 60 seconds). |
| Direction              | Inbound or Outbound.                                         |
| Campaign Options       | Limit records to a specific campaign.                        |
| Level 0 Hangup Cause   | Reason the call disconnected.                                |

<Note>
  Use the **Search by Keyword** field at the top for a quick free-text search across CDR fields. Click the export icon to download filtered results as CSV.
</Note>