> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure WhatsApp, Facebook, and Instagram Channels

> Connect Ringingo to Meta messaging platforms. Each Messaging Channel represents one WhatsApp number, Facebook Page, or Instagram account.

Messaging Channels are direct integrations between Ringingo and external messaging providers. Each channel represents one business account or page on a supported platform: a WhatsApp Business number, a Facebook Page, or an Instagram Business account. Once configured, agents send and receive messages through these channels from within the Ringingo Workspace.

## Channel list fields

| Field        | Description                                                                       |
| ------------ | --------------------------------------------------------------------------------- |
| Channel Name | Unique display name for the integration.                                          |
| Provider     | Currently Meta (covers WhatsApp, Facebook, Instagram).                            |
| Type         | WhatsApp, Facebook, or Instagram. Determines format and API routing.              |
| Channel ID   | Unique ID issued by the provider (WhatsApp business number, Facebook Page ID).    |
| Status       | Enable or disable the channel. Disabled channels do not send or receive messages. |
| Actions      | Edit or delete the channel integration.                                           |

## Create a messaging channel

<Steps>
  <Step title="Open the form">
    Click **+ Create Messaging Channel**.
  </Step>

  <Step title="Fill in identity fields">
    Set Name, Provider, Type, and Status.
  </Step>

  <Step title="Add API credentials">
    Paste the Token and Webhook Secret Key issued by the Meta Developer Portal for this business account.
  </Step>

  <Step title="Save">
    The channel is available once Status is Enabled.
  </Step>
</Steps>

### Fields

| Field              | Required | Description                                                       |
| ------------------ | -------- | ----------------------------------------------------------------- |
| Name               | Yes      | Unique display name used in agent workspace, queues, and reports. |
| Provider           | Yes      | Currently Meta.                                                   |
| Type               | Yes      | WhatsApp, Facebook, or Instagram.                                 |
| Status             | Yes      | Enable to activate immediately.                                   |
| Token              | Yes      | API access token from the Meta Developer Portal.                  |
| Webhook Secret Key | Yes      | Secret used to verify inbound webhook payloads from Meta.         |

<Info>
  Obtain the Token and Webhook Secret Key from the Meta Developer Portal under your App's WhatsApp, Messenger, or Instagram settings. Both values must match the credentials configured in your Meta Business Account. Incorrect credentials prevent message delivery and reception.
</Info>