> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Upload Audio Prompts

> Upload WAV or MP3 audio files to Ringingo for use in IVRs, queue hold music, voicemail greetings, and voice broadcast campaigns.

Audio Prompts are pre-recorded audio files used in IVR menus, Call Queues, Ring Groups, and Voice Broadcasts.

<Steps>
  <Step title="Navigate to Audio Prompts">
    Go to **Settings → Audio Prompts** in the left sidebar menu.
  </Step>

  <Step title="Create a new prompt">
    Click **+ Create Audio Prompt** (or navigate from the IVR section → Create Audio Prompt).
  </Step>

  <Step title="Fill in the fields">
    | Field       | Description                                                        |
    | ----------- | ------------------------------------------------------------------ |
    | Name        | A clear, descriptive name (e.g. "MainMenu-EN", "WelcomeGreeting"). |
    | Select File | Click to upload an MP3 or WAV audio file.                          |
  </Step>

  <Step title="Save the prompt">
    Click **Save**. The prompt is now available in the Welcome Prompt, Invalid Prompt, and Exit Prompt dropdowns across IVR, Queue, and Ring Group configurations.
  </Step>
</Steps>

<Tip>
  Upload audio prompts in 8kHz mono WAV format for best compatibility with SIP telephony infrastructure. Higher sample rates (16kHz, 44.1kHz) may be downsampled by the carrier and result in quality degradation. Record prompts in a quiet environment with a consistent speaking pace.
</Tip>

<Tip>
  Record your prompts clearly and professionally before uploading. Keep the message concise. State each option once and avoid long pauses.
</Tip>