> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Take a Break in Ringingo

> Pause the Ringingo dialler during a shift by selecting a break type, and resume Ready status when you return to taking calls.

When stepping away from the desk, agents must change their status using the Select Break dropdown. This is pausing the dialler from sending calls.

<Steps>
  <Step title="Open the Select Break dropdown">
    Click the **Select Break** dropdown in the top navigation bar.
  </Step>

  <Step title="Choose a break type">
    Select the appropriate break type from the list:

    | Break Type      | Duration / Purpose                                   |
    | --------------- | ---------------------------------------------------- |
    | Tea Break       | 15 minutes. Short refreshment break.                 |
    | Productive / PD | 5 minutes. Brief productive or administrative break. |
    | Lunch           | 41 minutes. Full lunch break.                        |
  </Step>

  <Step title="Resume when done">
    When your break ends, click the same dropdown and select **Resume** or your Ready status to return to taking calls.
  </Step>
</Steps>

<Note>
  Break times are being tracked automatically and appear in your Login/Logout Report. Only take breaks that your supervisor has approved.
</Note>