> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Set Up Time Conditions

> Route inbound calls in Ringingo based on time of day, day of week, holidays, and business hours to keep coverage predictable.

Time Conditions apply schedule-based routing rules to inbound calls, allowing the platform to route calls differently depending on time of day, day of week, or public holidays.

<Steps>
  <Step title="Navigate to Time Condition">
    Go to **Incoming Rules → Time Condition** in the left sidebar menu.
  </Step>

  <Step title="Create a new Time Condition">
    Click **+ Create Time Condition**.
  </Step>

  <Step title="Fill in the top section">
    | Field                             | Description                                                                                                           |
    | --------------------------------- | --------------------------------------------------------------------------------------------------------------------- |
    | Name (required)                   | A unique label (e.g. "Business-Hours-UAE", "Weekend-After-Hours").                                                    |
    | Fail Over Routing Type (required) | The type of destination for calls falling outside the scheduled window (e.g. IVR, Ring Group, SIP Device, Voicemail). |
    | Fail-over Routing Option          | The specific destination to receive out-of-hours calls.                                                               |
    | Status                            | Enable to activate immediately after saving.                                                                          |
  </Step>

  <Step title="Configure the schedule">
    | Field                            | Description                                                                                                                                   |
    | -------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------- |
    | Start Date / End Date (required) | The calendar date range for this schedule rule. For a permanent rule, set a wide range (e.g. 01/01/2025 to 31/12/2030).                       |
    | Start Time / End Time (required) | The daily time window (e.g. 09:00 to 21:00). Calls arriving between these times follow the in-hours routing.                                  |
    | Start Week / End Week            | Optionally restrict the rule to specific days (e.g. Monday to Friday).                                                                        |
    | Priority                         | If multiple rows overlap, the row with the lowest priority number takes precedence. Use this for exceptions (e.g. a public holiday override). |
    | Routing Type                     | The destination type for calls matching this schedule window.                                                                                 |
    | SIP Device / Destination         | The specific endpoint or module for matched in-hours calls.                                                                                   |
  </Step>

  <Step title="Add more rows and save">
    Click **+ Add More** to add additional schedule rows for complex schedules. Click **Save**.
  </Step>
</Steps>

<Warning>
  Time Conditions evaluate schedule rows from highest priority (lowest number) downward. Always test your configuration by checking which row would match a specific date and time before going live.
</Warning>