> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Set Up Messaging Channels

> Connect WhatsApp, Facebook, and Instagram to Ringingo via the Meta Business Platform so agents can handle digital messages in the workspace.

Messaging Channels are integrations between the Ringingo platform and external messaging providers (WhatsApp, Facebook, Instagram via the Meta Business Platform).

<Steps>
  <Step title="Navigate to Messaging Channel">
    Go to **Messaging → Messaging Channel** in the left sidebar menu (under the Broadcasting section in the sidebar).
  </Step>

  <Step title="Create a new channel">
    Click **+ Create Messaging Channel**.
  </Step>

  <Step title="Fill in the fields">
    | Field                         | Description                                                                                     |
    | ----------------------------- | ----------------------------------------------------------------------------------------------- |
    | Name (required)               | Unique display name for the channel. Used in agent workspace, queue assignments, and reporting. |
    | Provider (required)           | Select the messaging provider: currently **Meta** (supporting WhatsApp, Facebook, Instagram).   |
    | Type (required)               | The platform type: **WhatsApp**, **Facebook**, or **Instagram**.                                |
    | Status (required)             | Enable to activate the channel immediately after saving.                                        |
    | Token (required)              | The API access token issued by the Meta Developer Portal for this business account or page.     |
    | Webhook Secret Key (required) | The secret key used to verify incoming webhook payloads from Meta.                              |
  </Step>

  <Step title="Save the channel">
    Click **Save**.
  </Step>
</Steps>

<Info>
  Obtain the Token and Webhook Secret Key from the Meta Developer Portal under your App's WhatsApp, Messenger, or Instagram settings. Both values must match the credentials configured in your Meta Business Account. Incorrect credentials are preventing message delivery and reception.
</Info>