> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Set Up Caller-ID Groups

> Build rotating pools of outbound numbers in Ringingo so agents present a fresh caller ID and improve pickup rates on campaigns.

Caller-ID Groups are pools of outbound phone numbers that the platform rotates through during campaign dialling. Rotating through multiple numbers improves answer rates and reduces number blocking.

<Steps>
  <Step title="Navigate to Caller-ID Groups">
    Go to **Outgoing Rules → Caller-ID Groups** in the left sidebar menu.
  </Step>

  <Step title="Create a new Caller ID Group">
    Click **+ Create Caller ID Group**.
  </Step>

  <Step title="Fill in the fields">
    | Field                      | Description                                                                                                                                        |
    | -------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------- |
    | Caller Id Group (required) | A unique name for this CLI pool (e.g. "UAE-Sales-CLIs", "Support-Numbers"). This name is appearing in campaign Caller ID Type dropdown selections. |
    | Status                     | Enable to make the group immediately available for campaign assignment.                                                                            |
  </Step>

  <Step title="Save the group">
    Click **Save**.
  </Step>

  <Step title="Add phone numbers to the pool">
    Re-open the group via the **edit (pencil) icon** to add individual phone numbers to the pool. Each number added is being included in the rotation cycle when this group is assigned to a campaign.
  </Step>
</Steps>

<Note>
  Phone numbers are added to the group after creation by editing the group record. Ensure all numbers in the pool are properly provisioned and activated with your carrier before assigning the group to a live campaign.
</Note>

<Tip>
  Use Caller-ID Groups for outbound campaigns with high dial volumes. Rotating through a pool of numbers reduces the risk of individual numbers being flagged as spam by carriers or call-blocking applications.
</Tip>