> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Navigate the Agent Dashboard

> Understand the Ringingo Agent Dashboard layout, the left navigation menu, live call widgets, and the WebRTC connection status bar.

After logging in, the Agent Dashboard (Phone screen) is loading as the main working screen. All tools required during a shift are accessible from this view.

<iframe src="https://player.vimeo.com/video/1225930116" style={{ width: '100%', aspectRatio: '16/9', border: 0 }} allow="autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media" allowFullScreen title="Ringingo Agent Demo" />

## Dashboard Layout

| Element                | Description                                                                                                                                                                                |
| ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Left Navigation Menu   | Provides access to all platform sections: Phone, My Leads, Recording, My Call Logs, Follow Up, Login/Logout Report, and Message.                                                           |
| Waiting Calls Widget   | Displays the number of calls currently waiting in the queue. Shows separate counts for Outbound (calls the system is dialling) and Inbound (calls from customers waiting to be connected). |
| Today's Overview       | A live counter of call activity for the current shift. Shows Total, Outbound, and Inbound call counts.                                                                                     |
| Call History           | A log of recent calls from the current session. Updates automatically after each call ends.                                                                                                |
| Active Calls Panel     | Displays live call controls during an active call: hold, mute, transfer, and hang up.                                                                                                      |
| Lead Information Panel | Shows the customer's details pulled automatically from the lead list during an active call.                                                                                                |
| Connection Status Bar  | A green status bar at the top of every page indicating the health of your connection.                                                                                                      |

## Understanding the Status Bar

| Status                              | Action                                                                            |
| ----------------------------------- | --------------------------------------------------------------------------------- |
| WebRTC: Connected / Network: Online | All good. You are ready to make and receive calls.                                |
| WebRTC: Disconnected                | Refresh the page. If it does not reconnect, restart the browser and log in again. |
| Network: Offline                    | Check your internet connection. Contact IT support if it does not resolve.        |
| Campaign shows wrong name           | Log out and log in again, selecting the correct campaign.                         |

<Note>
  If WebRTC shows as Disconnected, refresh your browser. If the problem persists, inform your supervisor immediately. You cannot make or receive calls without it.
</Note>