> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ringingo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create User Groups

> Organise Ringingo agents into named groups so you can route campaigns, queues, and reports by team rather than by individual agent.

User Groups organise agents into logical clusters for campaign assignment, routing logic, and supervisor visibility segmentation. An agent can belong to only one User Group at a time.

<Steps>
  <Step title="Navigate to User Group">
    Go to **Users → User Group** in the left sidebar menu.
  </Step>

  <Step title="Create a User Group">
    Click **+ Create User Group**.
  </Step>

  <Step title="Fill in the fields">
    Fill in the fields:

    | Field                    | Description                                                                                                                                                                      |
    | ------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
    | Name (required)          | A unique, descriptive name for the group. This name is appearing in agent account configuration, campaign assignment dropdowns, and reports.                                     |
    | Outbound Rule (required) | Select the Outgoing Rule that is governing all outbound calls made by agents in this group. The outgoing rule must already be created and active before it can be assigned here. |
    | Status                   | Set to Enable to make the group immediately active. Set to Disable to create the group without making it available for campaign assignment.                                      |
  </Step>

  <Step title="Save">
    Click **Save**.
  </Step>
</Steps>

<Tip>
  Always assign the correct Outgoing Rule at User Group creation time. The Outgoing Rule determines which SIP trunk agents in this group use for all manual outbound calls. Using the wrong trunk can result in calls going through the wrong carrier or failing entirely.
</Tip>